Return & Refund Policy

Return & Refund Policy

At SofiLife, customer safety and product integrity are our top priorities.

Due to the nature of vitamins and dietary supplements, returns are not accepted unless there is a valid reason related to product quality or specifications.

Eligibility for Return

You may request a return, refund, or replacement only if:

• The product has a manufacturing defect, or
• The product does not match the stated specifications.

All return requests must be submitted within 14 days from the delivery date.

Once your request is received, our team will review the case and confirm whether it meets the return eligibility criteria. We will then proceed accordingly.

How to Request a Return or Refund

To submit a request, please contact Customer Support within 14 days and provide:

• Order number
• Proof of purchase
• Clear description of the issue
• Photos (if applicable)

You may contact us through:

• Facebook : www.facebook.com/sofilife.eg
• Instagram: www.instagram.com/sofilife.eg
• WhatsApp: 01070570201

If approved, you will receive a Return Authorization (RA) along with instructions on how to return the product.

Please ensure the item is securely packaged to avoid damage during shipping.

After receiving and inspecting the returned item, we will either:

• Issue a refund, or
• Send a replacement product.

Refund Method & Processing Time

• Refunds will be issued using the same payment method used for the original purchase.
• Refund processing time: 7–15 business days after approval.
• If approved for replacement, the new product will be dispatched within 10 working days.