Privacy Policy

At SofiLife (“Company”, “we”, “us”, or “our”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase through our website (the “Website”).

By using our Website, you agree to the practices described in this Privacy Policy.

  1. Personal Data We Collect

To provide you with a smooth and personalized shopping experience, we may request certain personal information, including (but not limited to):

  • Name, age, email address, phone number
  • Billing and shipping information
  • Account login details
  • Purchase history and preferences

This information is used to:

  • Process and deliver your orders
  • Improve customer support
  • Personalize your experience
  • Offer promotions, campaigns, and exclusive offers

We may also collect statistical and analytical data to better understand user behaviour and improve our products, services, and marketing.

  1. Use of Personal Data

We do not sell, rent, or share your personal information with third parties for commercial purposes unrelated to SofiLife.

Your data may be shared only with:

  • Service providers who support our operations (e.g., delivery, payment processing)
  • Platforms used for marketing and communication (only when consent is provided)
  • Legal authorities if required by law, court order, or regulations
  1. Marketing & Communication

If you opt-in, we may send you promotional emails, SMS, or notifications about new products, wellness tips, special offers, and campaigns.

You may unsubscribe at any time by:

  • Clicking the “unsubscribe” link found at the bottom of our emails, or
  • Updating your communication preferences in your account settings
  1. Payment Security

For your safety, payment information (such as credit card details) is not stored on our servers. All payment transactions occur securely between your device and the authorized payment provider/bank.

  1. Cookies Policy

What Are Cookies?

Cookies are small data files placed on your device (mobile, tablet, or computer) to enhance your browsing experience. Cookies allow us to:

  • Recognize you on future visits
  • Save your language, country, and website preferences
  • Analyze website traffic and performance
  • Provide content and promotions tailored to your interests

We may use both first-party and third-party cookies (including Google Analytics) to understand behaviour and improve advertising relevance. Cookies do not contain personal data such as your name or identification details.

You may manage or deactivate cookies through your browser settings. Disabling cookies may affect some Website functions.

  1. Data Storage & Processing

You authorize SofiLife to process your personal data in compliance with applicable laws in Egypt. Data may be stored or processed by trusted service partners, inside or outside the country, strictly for:

  • Order fulfillment
  • Customer service
  • Marketing (only upon your approval)
  • Improving services and user experience

Your data will continue to be stored for as long as your SofiLife account remains active or as legally required.

  1. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to your information
  • Withdraw consent or request data deletion where applicable

To exercise any of these rights, you may contact us using the details provided on the Website.

  1. Updates to This Policy

SofiLife may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website after updates constitutes acceptance of the revised terms.